TERMS & CONDITIONS
Welcome to www.primrosevalleynaturals.com.au (“Site”)
USE OF SITE
Primrose Valley Naturals [ABN 19 839 314 103] is the one that provides the access and the use of the site as well as the services that it offers. Anyone who wishes to use the site is subject to the terms and conditions that have been listed in this “Use of Site” agreement. We ask you to take some time to read and review these terms and conditions before you continue using the site.
By visiting or shopping on the site, you are agreeing to comply with these terms from the very first time you have gained access to the site. If in case there are certain terms that you do not agree with, then you may leave the site and choose to no longer access it. As the creators of the site, we have the right to make changes to these terms as we see fit and without any notice. Nevertheless, the changes will be posted on the site, and it is your responsibility to review the new terms before you start using the site’s services again. Your continued use of the site means that you have accepted the new/changed/amended terms and conditions.
ORDERING, POSTAGE & DELIVERY POLICY
Customers are required to provide their full name, exact billing address and other important information when ordering. Giving the email address and telephone number is optional when getting an order; however, will help you keep track of the location of your parcel. Make sure the information you give is accurate and true, otherwise your ordering process may get delayed, or your parcel might be sent back to us if postage information is incorrect. However, rest assured that our team will do their best to correct your order once an error occurs; however, not all errors come to our attention before postage. If you have placed an order and wish to change it, if we are notified within 30min via firstname.lastname@example.org, we will change your order for you.
You will receive email notification regarding your order. In these notifications, you will receive a tracking link, so you can at any time check the status of your order. If you have not received notification, please check your spam folder. If you still have not received notification, it might be due to not providing or providing an incorrect email address. Please email hello@ primrosevalleynaturals.com.au if you have not received an email within 12hours.
Shipment is made in minimal time – we aim to have your parcel out the same day of order: if you order after 12 p.m. we will post it the next day. We aim to fulfil estimated postage times; however, these are estimated and once they leave our warehouse we cannot guarantee timing. However, we will monitor your shipment and follow up with the couriers if we notice a delay. Remember you are our number 1 priority, so we will do our best to give you the best experience, but we, just like you, suffer from the pain of courier delay.
The title for a processed order and risk of loss will be passed to you on our delivery to the freight carrier. While delivery is in progress, clients are able to track their package. You will receive an email with your package’s tracking number.